PRIVACY POLICY

Prairie Health & Life, LLC DBA Residio  |  Effective: April 16, 2026

Prairie Health & Life, LLC, doing business as Residio (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Residio platform (“Service”). By using the Service, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

  • Name and email address (collected at signup)
  • Insurance carrier commission statement data (uploaded by you)
  • Bank transaction data (uploaded by you)
  • Policy and client information contained within uploaded files
  • Any other information you voluntarily provide through the Service

b. Information Collected Automatically

  • Log data including IP address, browser type, pages visited, and timestamps
  • Device information including operating system and browser version
  • Usage data including features accessed and actions taken within the Service

c. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience. You may disable cookies through your browser settings, though this may limit certain features of the Service.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process and reconcile your commission and bank statement data
  • Send you important notices, updates, and service-related communications
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns to improve the Service
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with applicable legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating the Service (such as cloud hosting providers), subject to confidentiality obligations
  • Legal Requirements: When required by law, subpoena, court order, or government authority
  • Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, with appropriate notice to you
  • With Your Consent: In any other circumstance where you have provided explicit consent

4. Data Storage and Security

Your data is stored using industry-standard cloud infrastructure. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or disclosure. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

During the beta period, data may be stored in a development or staging environment. You should not upload highly sensitive personal identifying information during the beta period beyond what is necessary for testing purposes.

5. Data Retention

We retain your information for as long as your account is active or as necessary to provide the Service. You may request deletion of your account and associated data at any time by contacting privacy@residio.io. We will respond to deletion requests within a reasonable timeframe, subject to any legal obligations to retain certain records.

6. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain communications

To exercise any of these rights, please contact us at privacy@residio.io.

7. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

8. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@residio.io.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date and, where appropriate, by sending an email notification. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Prairie Health & Life, LLC DBA Residio

Email: privacy@residio.io

Governing State: South Carolina